Refund and Returns Policy for Fonosphere

At Fonosphere, we strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines your rights and the procedures to follow. This policy complies with UK and EU consumer protection laws.

1. Purpose

This Refund and Returns Policy is designed to provide clear guidance on how customers can return products, receive refunds, and address issues related to their purchases. It ensures compliance with the UK Consumer Contracts Regulations and the EU Consumer Rights Directive.

2. Returns Eligibility

2.1 General Conditions

Items must be returned within 14 days of receiving the product.
Products must be in their original condition, unused, and in the original packaging.
A proof of purchase (e.g., receipt or order confirmation) is required to process a return.

2.2 Non-Returnable Items

The following items are not eligible for return:

Gift cards
Downloadable software products
Personalised or custom-made items
Items damaged due to misuse or negligence

3. Refund Policy

3.1 Refund Conditions

If you cancel your order within 14 days of receipt, you are entitled to a full refund, including standard shipping costs.
Refunds will be processed using the original payment method.
Refunds for returned items will only be issued after we inspect the returned product and confirm it meets our eligibility criteria.

3.2 Partial Refunds

Partial refunds may be granted for:

Items not in their original condition or missing parts due to reasons not caused by Fonosphere.
Returns requested after the 14-day window but within 30 days (at Fonosphere’s discretion).

3.3 Processing Time

Refunds are typically processed within 14 days of receiving the returned item.
You will receive an email confirmation once the refund has been issued.

4. Return Shipping

4.1 Responsibility for Return Shipping Costs

If the return is due to a faulty, incorrect, or damaged item, Fonosphere will cover the return shipping costs.
For all other returns, customers are responsible for the return shipping costs.

4.2 Instructions for Returns

To initiate a return, please:

Contact our customer service team at support@fonosphere.com.
Provide your order number, details of the item(s) being returned, and the reason for the return.
Follow the instructions provided by our team to ship the item back to us.

5. Faulty or Damaged Items

5.1 Reporting Faulty Items

If you receive a faulty or damaged item, please contact us within 7 days of receiving the product.
Provide photographic evidence and a description of the issue to support@fonosphere.com.

5.2 Replacement or Refund

Faulty or damaged items can be replaced or refunded, depending on customer preference.
Replacements will be dispatched at no additional cost.

6. Exchanges

Exchanges are allowed under the following conditions:

The item must be returned in its original condition and packaging.
Exchanges must be requested within 14 days of receiving the product.
Availability of replacement items may vary.

7. Cancellations

7.1 Order Cancellation Before Dispatch

You can cancel your order before it is dispatched for a full refund.
Contact us at support@fonosphere.com as soon as possible to request a cancellation.

7.2 Right to Cancel After Delivery

Under the UK Consumer Contracts Regulations and EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days of receiving your order. You must notify us in writing (via email) of your intent to cancel.